Last updated October 23, 2026.
What we collect
When you submit the tow request form, we receive what you type: your name, phone number, email if you give one, vehicle details, pickup and drop-off locations, and notes. If you tap "Use my location," your device shares your approximate coordinates, but only after you allow it, and only to fill in the pickup field.
When you call or text our dispatch number, it runs through a call-tracking service. That service logs your phone number, the time and length of the call, and the text of any messages. Calls may be recorded for quality, training and billing disputes.
How we use and share it
Tow Truck Omaha connects you with a licensed local towing company that dispatches the truck and does the work. Your calls, texts and form requests go to that company's dispatch team so they can contact you, give you a free quote and arrange service. We share only what's needed to do the job, and we use call records to check service quality and settle billing questions with our partner.
We don't sell your information or use it for advertising.
Online payments
If dispatch sends you a payment link, you pay on a secure checkout page run by Square for the towing company handling your job. Your card details go to Square, not to us. We see the amount, the date and whether the payment went through, so it can be matched to your job. Square's privacy policy covers what Square collects.
Chat assistant
The chat assistant on this site is automated and runs in your browser. What you type stays on your device, in that browser tab, unless you choose to send a tow request through it. A request sent from the chat goes to dispatch the same way the request form does. We count which chat topics are opened, not what you type.
Cookies and analytics
We don't use advertising trackers, and our own analytics don't use cookies. We count visits with our own privacy-friendly analytics, which records the page you viewed, the website or search engine that sent you, your general device type, browser and time zone, and clicks on buttons like Request a Tow. It doesn't store your IP address. Daily visitor counts use a code that changes every day, so visits can't be linked over time or traced back to you. If your browser sends a Do Not Track or Global Privacy Control signal, nothing is recorded.
Every page's footer also loads a small script from Google that shows the "Add as a preferred source on Google" button. When a page loads, your browser connects to Google to get that script, so Google may receive information like your IP address, the page you're on and your browser type, and may use its own cookies. Google's privacy policy covers what Google collects. If you block third-party scripts or cookies, the rest of this site still works.
How long we keep it
Request emails, call logs and recordings are kept as long as needed to provide service, handle billing and keep business records.
Contact
Questions about your information? Email dispatch@towtruckomaha.com.