24/7 • Omaha Metro
Towing Questions, Answered
Straight answers to the things people ask us most, from prices and insurance to EVs, impound lots and what to do on the shoulder.
Getting help
Do you really tow 24/7?
Yes: nights, weekends and holidays, across the Omaha–Council Bluffs metro.
How do I request a tow?
Call the number at the top of any page, or use the request form. Share your location (the "Use my location" button helps), your vehicle and what happened. Dispatch gives you a free quote before sending a truck.
What should I do while I wait on the highway?
Stay buckled in with hazards on if you can't get fully off the road. If you can get out safely, move away from the car and behind a barrier, well clear of traffic.
Can I ride along in the tow truck?
Often, depending on the truck and the situation. Ask when you request.
Where can you take my car?
Your home, any repair shop, body shop or dealer you choose, or long distance to another city. If you're unsure where to take your vehicle, we can recommend several quality shops that stand behind their work.
Prices & insurance
How much does a tow cost?
It depends on distance, location, vehicle, situation and time of day. Dispatch gives you a free quote before anything is sent. See towing prices.
Do you charge more at night?
Calls between midnight and 6 a.m. can cost more. Dispatch will tell you when you call.
Does insurance cover towing?
Many auto policies and some credit cards include towing or roadside coverage or reimbursement. Keep your receipt.
Is roadside assistance cheaper than a tow?
Usually. Jump starts, lockouts, tire changes and fuel delivery are smaller jobs than a tow.
Vehicles & equipment
What's the difference between a flatbed and a wheel-lift?
A flatbed carries the whole vehicle on a deck. A wheel-lift lifts one end, and with dollies all four wheels come off the ground. Lowered and low-profile vehicles go on a flatbed. It can be challenging to know which service is best for your specific needs. Give us a call and we'll walk you through choosing the tow truck that will best take care of your vehicle.
Can you tow an electric car?
Yes, with the wheels off the ground, using transport or tow mode where available. See EV towing.
Can you tow a motorcycle?
Yes, secured upright with a wheel chock and soft ties. See motorcycle towing.
Can a tow truck get into a parking garage?
Standard trucks usually can't fit under garage clearance bars. We use low-profile equipment. See parking garage towing.
Do you tow semis and RVs?
Yes. See heavy-duty towing.
Storms, floods & disaster relief
Do you tow during snowstorms and ice storms?
Yes, 24/7. During big storms calls stack up fast, so call as soon as you're safe. See snowstorm & flood towing.
Can you tow a flooded car?
Yes. Don't try to start it first. See snowstorm & flood towing.
Do you require a deposit during disaster relief?
Yes. During disaster relief work, such as major flooding or a severe blizzard or ice storm, we require a 50% deposit before a truck is sent. You still get a free quote first, and the deposit counts toward your total.
Towed & impounded cars
My car was towed in Omaha. Where is it?
Check the Omaha Police impound lot vehicle search and any signs where you parked. Our car towed in Omaha? guide walks through it.
What do I need to get my car out of the Omaha impound lot?
Current registration (or a title or purchase agreement dated within 30 days), a valid driver's license and current insurance.
Can you tow my car from impound to my house?
Yes, once it's released.
Stuck right now?
Call or send your location. Dispatch answers 24/7 and gives you a free quote before a truck is sent.